Kim Somers' VO Blog

Useful info from a Voice Over perspective

SETTING UP PROFESSIONAL VOICE MAIL GREETINGS

Being available to answer questions allows your clients to feel secure and ready to purchase from you. It’s very beneficial that your business has a voicemail system. You need a way to reach your clients after business hours with the aim of making potential sales.

Here are the four great tips for setting up professional voicemail greeting:

1.     Sound Professional

Being professional means you should have a balance of politeness and firmness.  This means your voice has to be perfect. Obviously, it should start with your name before your post and company name. Your caller will have an idea of who they are in touch with and also the quality of your messages. The best voice is a professional voice talent.  They have experience and sound very professional.

2.     Do Not Flood Your Main Greeting with Too Much Information

Put simple details like employee extensions, fax numbers, street directions, etc. into your system’s IVR (if available). Then, callers can retrieve only the most relevant information.

3.     Be Attentive To Details

Always make sure that your voice recording is professional, clear, and concise before setting up your voicemail system.  If your message lacks clarity or contains background noise, it will never convey proper etiquette and superior level of professionalism. Always pay attention to details in other to maintain a competitive edge.

4.     Look at Your Greeting As A Marketing Tool

While announcing the company name, include your company’s motto. For example, “Thank you for calling the office of Nike – Just Do It.”

WHY YOU NEED TO USE A PROFESSIONAL VOICE TALENT

One of the basic needs for a professional voicemail greeting is for you not to keep your client waiting when they want to get in touch with your company. This will occupy your clients with the latest offers, discounts, and happenings available for them instead of holding on without being attended to. This will not only keep them occupied but it will also help in your marketing campaign.

In addition, a professionally recorded voice message can give you a professional image and make you stand out from the competition.

Example Messages

“Hi, this is Michael Colson {your name}, and I’m not available to pick your call as of now. However, your call is so important to me. Kindly leave your name, phone number, and a brief message, and I will return your call as soon as I get this message. Thank you and have a great day!”

“Hi. You’ve reached the voicemail of John Doe {your name}. If you don’t mind, leave me a message with your name and contact details. Oh, lest I forget, here’s my motivational quote of the day: {type quote}.“

Hello, this is Susan Pierce {your name} of {your business name}. I’m currently unavailable to take your call. Please leave your name, a brief message, and phone number so I will get in touch with you at my earliest convenience. Thanks!

Posted 69 weeks ago